Orders
Shipping & Returns
Everything you need to know about getting your WasabiRub — and what to do if something isn’t right.
Shipping
Processing
Orders are processed and shipped within 1–2 business days. You’ll receive a confirmation email with tracking as soon as your order is on its way.
Delivery
Once shipped, most orders arrive within 3–7 business days, depending on your location. Delivery times are estimates and can vary during holidays or peak periods.
Where we ship
We currently ship within the United States. If you’re outside the U.S. and would like to order, get in touch and we’ll see what we can do.
Tracking your order
Your shipping confirmation email includes a tracking link. If you haven’t received it within a couple of days of ordering, check your spam folder or contact us.
Returns & refunds
Because WasabiRub products are topical, opened or used items can’t be returned or refunded — it’s a safety and hygiene standard we hold to.
What’s eligible
To be eligible for a return, a product must be unused, unopened, and in its original condition, and your request must be made within 14 days of delivery.
How to start a return
Email us at info@sportpharm.com with your order number and the item(s) you’d like to return, and we’ll send you return instructions.
Refunds
Once we receive your return and confirm it’s unused and unopened, we’ll issue a refund to your original payment method. Refunds are processed after inspection and typically post within a few business days.
Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery and we’ll make it right.
Not sure which rub is right for you? Reach out before you order — we’re happy to help you choose the right one so a return isn’t needed. Full terms are in our Terms of Service.
Questions?
Email info@sportpharm.com
Call (833) 426-3797, Mon–Fri