Shipping & Returns

Shipping

Shipping rates

Shipping is a flat $7.99 per order within the United States. Orders over $75 ship free — this applies to the single rubs and does not include bundle or duo orders, which always ship at the $7.99 flat rate.

Processing

Orders are processed and shipped within 1–2 business days. You’ll receive a confirmation email as soon as your order is on its way.

Delivery

Once shipped, most orders arrive within 3–7 business days, depending on your location. Delivery times are estimates and can vary during holidays or peak periods.

Where we ship

We currently ship within the United States. If you’re outside the U.S. and would like to order, get in touch and we’ll see what we can do.

Order confirmation

You’ll receive a confirmation email once your order is on its way. If you don’t see it within a couple of days of ordering, check your spam or promotions folder, or email info@sportpharm.com and we’ll help.

Returns & refunds

Because WasabiRub products are topical, opened or used items can’t be returned or refunded — it’s a safety and hygiene standard we hold to.

What’s eligible

To be eligible for a return, a product must be unused, unopened, and in its original condition, and your request must be made within 14 days of delivery.

How to start a return

Request a return below, or email us at info@sportpharm.com with your order number and the item(s) you’d like to return. Either way, we’ll reply with return instructions.

Refunds

Once we receive your return and confirm it’s unused and unopened, we’ll issue a refund to your original payment method. Refunds are processed after inspection and typically post within a few business days.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery and we’ll make it right.

Questions?

Email info@sportpharm.com
Call (833) 426-3797, Mon–Fri